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Frequently Questions about your Istanbul transfer


Is my booking a private or shared transfer?
We only provide private transfers. You and your party will be the only passengers in the vehicle. So you don't have to wait for other passengers and no have to do any additional stop until your final destination.

How long do I have to wait to receive your confirmation?
The confirmation is immediate. Once terminated your booking process you will immediately receive the confirmation by email. Please verify all details contained in the voucher. It is mandatory to specify a mobile phone number and your flight number on arrival.

Can I pay directly to the driver?
No, we only admit online payments. But you will be able to cancel your booking until 12 hours before pickup time and we will refund you the amount paid. You only have to notify us by email (during working hours, Mon-Fri 09:00 to 18:00) or calling the 24 hours helpline to the number specified in confirmation voucher.


Where will the driver meet me?
Arriving to Istanbul Airports: The driver will be waiting for you at arrivals hall, inside airport terminal, after luggage claim. He/She will be holding a sign showing your name.

Departing from Istanbul to Airport: If you are being collected from a hotel, the driver will meet your group in the hotel’s main lobby. If you are being collected from a private apartment or villa, please have your group waiting out front at the scheduled pick-up time.


There any additional charges for credi card payment? No, there are no booking fees and no charge for PayPal, credit or debit card payment.


What happen in case of flight delay? All flights are monitored for delays to ensure the driver will be waiting for you when you arrive.


More details about your transfer will be provided on your Booking Voucher.

 

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Acertio Factoría Creativa SL - VAT ESB65613424 a registered company, registered in Barcelona, Spain - Tomo 42695, Folio 180. Hoja B 414578 Inscripción 3a

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