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Frequently Questions


Is my booking a shared or private transfer?
we only deliver private transfers and your group will be the vehicle’s only passengers. This means no waiting for others and no queues.


How much time do you need to confirm the service?
The confirmation is immediate. Once terminated the booking process you will receive the confirmation voucher by email. Please verify all details contained in the voucher. It is mandatory to specify a mobile phone number and your flight number for your Istanbul Airport Transfers.


Can I pay to the driver by cash or credit card?
No, we do not accept direct payments to driver.

Check our refund policy: Cancellation are allowed up to 12 hours before your pickup time. We will refund to you the amount paid. You only have to send us an email (during working hours, Mon-Fri 09:00 to 18:00) with your request or call to our 24 hours helpline (please, find the number in confirmation email).


Where will i meet the driver at Istanbul Airport?
The driver will be waiting for you at arrivals lounge, after your group has collected their luggage and cleared customs. He/She will be holding a sign showing your name.

If you are being collected from a hotel to go to the airport, the driver will meet your group in the hotel’s main lobby. If you are being collected from an apartment, please have your group waiting out front at the scheduled time.


My flight is delayed, what I have to do? All flights are monitored for delays to ensure the driver will be waiting for you when you arrive.


More details about your transfer will be provided on your confirmation email.

 

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Acertio Factoría Creativa SL - VAT ESB65613424 a registered company, registered in Barcelona, Spain - Tomo 42695, Folio 180. Hoja B 414578 Inscripción 3a

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