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Istanbul Transfers Details


Is my booking a shared shuttle?
No, we only perform private transfers. You and your group will be the only passengers in the vehicle, to avoid waitings and intermediate stops before final destination.


How much time I have to wait to receive the confirmation?
Our confirmations are immediate. Once terminated your booking process you will immediately receive an email with your confirmation. Please verify the information contained in the email. It is mandatory to specify a mobile phone number (working in Turkey) and your flight number.


Can I pay directly to the driver?
No, we only deliver pre-paid services. But you will be able to cancel your reservation until 12 hours before your pickup time with total refund guarantee. You only have to send us an email (Mon-Fri 09:00 to 18:00) with your request or call to the 24 hours helpline.


Where will the driver meet my family?
Arriving to Istanbul Airports: The driver will be waiting for you at arrivals lounge, after your party has collected their luggage and cleared customs. He will be holding a board showing your name.

Departing to Airport: If you are being collected from a hotel, the driver will meet your group in the hotel’s main lobby. If you are being collected from a private apartment or villa, please have your group waiting out front at the scheduled pick-up time.


There are any additional fees to pay? No. The price you pay is the total price for your transfer.


My flight is delayed....  All flights are monitored for delays to ensure the driver will be waiting for you when you arrive.


More details about your transfer will be provided in your confirmation Voucher.

 

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Acertio Factoría Creativa SL - VAT ESB65613424 a registered company, registered in Barcelona, Spain - Tomo 42695, Folio 180. Hoja B 414578 Inscripción 3a

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