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FAQ


Is my booking a private transfer?
Yes, all reservations are for private transfers and your party will be the vehicle’s only passengers. This means no queues, no waiting for other passengers to arrive and no additional stops.


How much time do you need to confirm the service?
The confirmation is immediate. Once terminated the booking process you will receive the confirmation by email. Please verify all details contained in the voucher. It is mandatory to specify a mobile phone number and your flight number for your airport transfer in Istanbul.


Can I pay to the driver by cash or credit card?
No, we do not accept direct payments to driver.

Check our refund policy: You will be able to modify or cancel your reservation until 12 hours before your pickup time and we will refund to you the amount paid. You only have to send us an email (during working hours, Mon-Fri 09:00 to 18:00) with your request or call to our 24 hours helpline (please, find the number in confirmation voucher).


Where is the meeting point at Istanbul Airports?
Transfers from Sabiha Gokcen Airport and Ataturk Airport: The driver will be waiting for you at arrivals lounge, after your group has collected their luggage and cleared customs. He/She will be holding a sign showing your name.

Transfers from Resort to  Airport: If you are being collected from a hotel, the driver will meet your group in the hotel’s main lobby. If you are being collected from an apartment, please have your group waiting out front at the scheduled time.


My flight is delayed, what I have to do? Nothing. All flights are monitored for delays to ensure the driver will be waiting for you when you arrive.


More details about your transfer will be provided on your confirmation email.

 

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Acertio Factoría Creativa SL - VAT ESB65613424 a registered company, registered in Barcelona, Spain - Tomo 42695, Folio 180. Hoja B 414578 Inscripción 3a

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