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FAQ


Is my booking a private transfer?
Yes, We only provide private transportation services. You and your group will be the only passengers in the taxi. So you don't have to wait for other passengers to arrive and no have to do any additional stop until your final destination.


How much  I have to wait to receive your confirmation?
The confirmation is immediate. Once terminated your reservation process you will immediately receive the confirmation voucher in your email inbox. Please verify all details contained in the email. It is mandatory to specify a mobile phone number and your arrival flight number.


Can I pay directly to the driver?
No, we only deliver pre-paid transfers  by online payment.

What about your refund policy?
You will be able to modify or cancel your reservation until 12 hours before your pickup time and we will refund to you the total amount paid. You only have to send us an email (during working hours, Mon-Fri 09:00 to 18:00) with your request or call to the 24 hours helpline to the number printed in confirmation voucher.


Where will the driver meet my party? Where is the meeting point?
Arriving to Ataturk Airport or Sabiha Gokcen Airport: The driver will be waiting for you at arrivals lounge, after your party has collected their luggage and cleared customs. He will be holding a sign showing your name.

Departing to Airport: If you are being collected from a hotel, the driver will meet your group in the hotel’s main lobby. If you are being collected from a private apartment or villa, please have your group waiting out front at the scheduled pick-up time.


There any additional fees to pay? No, there are no booking fees and no charge for PayPal, credit or debit card payment. The price you pay is the total price for your transfer.


My flight is delayed, what I have to do to notify it? Nothing! All flights are monitored for delays to ensure the driver will be waiting for you when you arrive.


More details about your transfer will be provided on your Booking confirmation email.

 

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Acertio Factoría Creativa SL - VAT ESB65613424 a registered company, registered in Barcelona, Spain - Tomo 42695, Folio 180. Hoja B 414578 Inscripción 3a

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